Information sharing practices and work withdrawal behaviour of administrative staff: mediating role of job satisfaction

Abstract

This study investigates the role of information sharing
practices in promoting job satisfaction and reducing
work withdrawal behaviours among administrative staff
of public university in Ghana. Framed within the social
exchange theory. We adapted standardized scales to
collect data, and tested the hypotheses using partial least
square structural equation modelling, with the help of the
SmartPLS 4.0 software. Results of the structural model
indicated that information sharing practices positively
predicts job satisfaction and withdrawal behaviours. Job
satisfaction negatively predicted both physical and
psychological work withdrawal behaviours, but did not
mediate the relationship between information sharing
practices and withdrawal behaviours. While the
dissemination of relevant work-related information plays
a significant role in the satisfaction among the
administrative staff in the public universities, its
relationship with withdrawal behaviour requires further
research attention. The implications of the findings were
discussed in light of the social exchange theory.