Ethics Management for Effective Public Service Institutions in Tanzania: The Case of Kinondoni Municipal Council

Abstract

The main objective of this study was to examine ethics
management in public service Institutions in Tanzania.
Specifically, this paper examined the extent in which
public servants comply on Code of Ethics and Conduct
for Public Service. This paper was guided by specific
objectives such as i. to examine the mechanisms put
forward to ensure public servants’ compliance on code
of ethics, also ii.to explore the factors which hinder
ethical practices in public services. Additionally, this
study examined the measures to be taken to increase
ethical practices in public service. The research
methodology adopted were both qualitative and
quantitative research methods and sampling techniques
such as random sampling and purposive sampling were
used in selecting different categories of respondents
from their respective departments from Kinondoni
Municipality. The target population was Kinondoni
Municipal Staff and the citizens who are receiving
services from Kinondoni Municipality. The sample size
was composed of 80 respondents selected using random
and purposive sampling techniques. The methods of
data collection were interviews and documentary
review which were used in collecting both primary and
secondary data to complement the gaps left by primary
sources. Thus, data analysis was done through thematic
data analysis and descriptive statistics were used to
establish frequencies and percentages. The major
findings revealed that low incentives, conflict of interest
and mal-administration contributed to unethical
practices in Kinondoni Municipal Council. The
mechanisms established by the government were not
effective in promoting compliance on ethical codes of
conduct which in long run caused a poor services
delivery particularly health services, judicial services,
education services.