Effect of Information Communication Technology (ICT) on Workers’ Service Delivery in Nigerian Television Authority Awka Nigeria

Abstract

This paper study examines the Effect of ICT on workers’
service delivery in public organizations in Nigeria. The
following issues were discussed to x-ray the impact of
ICT on workers efficiency and effectiveness in the
organization – the concept of workers performance,
effects of ICT on new work practice in public sector,
information communication technology and
organizational productivity, challenges of adoption of
ICT in organizational productivity, addressing the
challenges of ICT in public sector and prospects of ICT
in public services delivery. It is the position of the paper
that ICTs present enormous opportunities to enhance the
delivery of public service in the public sector as argued
by the ICTs optimists. Today, ICTs usage in the public
sector remains a key factor in enhancing public service
delivery in the country. Development of ICTs have
dramatically changed the way information is collected,
stored, processed, disseminated and used, thus making
it the most powerful tool for modernization and
development. It was concluded that adoption and
application of ICT on public service delivery in public
service in Nigeria has tremendously influenced the
modernization and modern work practice. The study
recommended that public sector organizations should
embrace the application of ICT in service delivery to be
at par with the current global practice.