Non-financial incentives and performance of teaching hospitals in Enugu State Nigeria

Abstract

This study examined non-financial incentives and performance of teaching hospitals in Enugu State.. The study adopted survey design. The population consists of junior, senior and management staff of both teaching hospitals, numbering 1813, out of which 328 were sampled for the study. A structured questionnaire were used for data collection. Simple percentage rating were used for analysing the data while simple regression technique were used for testing the hypotheses. It was revealed, among other things that staff development and training have significant positive effect on workers’ efficiency; that provision of working tools and equipment have significant positive effect on patients’ satisfaction; and that issuance of honorary awards and recognition have significant positive effect on worker’s attitude. In its recommendation, the study submitted that since teaching hospitals double as health and educational institutions, they should provide professional development programmes for in-house staff. Furthermore, since they are public service institutions, the government should do well to provide modern innovative working tools to help staff members update their on-the-job skills and boost patients’ confidence on the quality of healthcare services rendered in these institutions.