Organizational diplomacy as a catalyst for capacity building and administrative efficiency

Abstract

The problem which arises in thinking about efficiency in the public organization is that it is far more complicated to value and determine than in commercial organization where the confusion of efficiency is largely guided by the profit objective. In public administration, the values which public service seek to realize are seldom expressible in concrete terms of quantification. The paper therefore interrogates the role of diplomacy and capacity building in fostering efficiency in public organization, especially in developing countries like Nigeria. The study adopted documentary research methodology, specifically, content analysis tool was adopted. Areas of lethargy were x-rayed and properly interrogated. The paper therefore concludes that all activities of any organization are initiated and determined by the persons who make up that organization. Working organizations presumably begin with ideas but their next requirement is people. Whatever may be their organizational goals and objectives they can be implemented only through the efforts and capabilities of people. Human efforts therefore are centered to the attainment of any organizational goal. The ability to give the employees the required professional training via well-articulated diplomatic strategies is very imperative to ensure organizational efficiency. Therefore, we conclude that the success or failure of an organization depends largely on the effectiveness of diplomacy and capacity building.