Quality Management In Open And Distance Learning Situation

Abstract

The quality of Nigerian Education has been criticized from the lowest to the highest level of the system. It has been discussed in various mass media. People have expressed the need to raise the quality of our education in the country. This paper looks at the concepts of quality, management and open and distance learning. It has related the management of quality in business enterprise to what should be done in an ODL situation. It has also listed three components of quality management that should be incorporated in managing quality in open and distance learning. These are benchmarking, team-work and customer satisfaction, it recommends that quality should be the responsibility of every body in the system.

Keywords: Open; distance; learning; management

JORIND Vol. 6 (1) 2008: pp. 15-15