A Survey Of TQM Implementation In Nigerian Transport Organisations

Abstract

This study investigated and assessed the critical resisting and driving factors related to TQM implementation in Nigerian transport organizations. Relevant literature in Total Quality Management were viewed to give relevance to the survey. Data for the study was collected via a well structured questionnaire and statistical analyses performed. We used Kruskal Wallis test (K-W) and one way analysis of variance (ANOVA) to state the similarities and dissimilarities among the transport organizations concerning the factors that promote or inhibit the introduction of TQM strategy.
The findings of the survey reveals that resource limitations, organizational resistance to change and lack of government commitment inhibit TQM implementation while developing employees\' involvement, improving communication between labour and management, increasing customer orientation/feedback etc supports TQM implementation in the transport organizations sampled. The study revealed that transport managers should focus on those dimensions which strongly support TQM implementation and also showed how using Kruskal Wallis test and one analysis of variance (ANOVA) to identify important attributes in TQM implementation could be used as an early warning system in evaluating what factors that inhibit TQM implementation thus being an important tool for the transport managers. This is a single industry (transport) survey thus raising doubts about the generalizability of the results.

JORIND Vol. 4 (2) 2006: pp. 7-16