Managing workplace conflict in the school environment: Challenges, rewards and the way forward

Abstract

Conflict is a normal and natural part of our workplaces and lives.  As people with diverse background come together in a working environment, differences in opinion, attitudes and beliefs are bound to occur as they interact.  How such differences are managed determines the impact they can have on productivity and therefore organizational goals. Recognizing and addressing the factors that give rise to potential conflicts can have a positive impact on the workplace and productivity. Conflict, if constructively handled, can be very helpful in making necessary changes within the work environment. However, poorly resolved or unresolved conflict can result in feelings of dissatisfaction, unhappiness, hopelessness, depression, and other emotions.  It can even lead to resignation from jobs, dissolution of personal relations, aggression, and even violence.

Key words: Conflict, Management and Workplace.