Users’ satisfaction with the use of electronic database in university libraries in north east zone, Nigeria

Abstract

Electronic Database (e-database) is a large, regularly updated file of digitized information (bibliographic records, abstracts, full-text documents, directory entries, images, statistics, etc.) related to a specific subject or field, consisting of records of uniform format organized for ease and speeds of search and retrieval and managed with the aid of database management system (DBMS) software. This study investigated users’ satisfaction with the use of electronic database in university libraries in North East Zone, Nigeria. Correlational research method was adopted to determine the relationship between utilisation of e-databases and users’ satisfaction. The study also adopted Krejcie and Morgan (1970) as sample frame to determine the sample size of one thousand, three hundred and seventy two (1,372) registered library users. The research instrument used was questionnaire. Demographic data of respondents were analyzed using descriptive statistics, while, Statistical Package for Social Sciences (SPSS) version 17.0 software was used for the inferential statistics. Pearson Product Moment Correlation (PPMC) coefficient was used to test Hypothesis 1-4 at 0.05 level of significance. The results showed that there was significant relationship between users’ satisfaction and utilisation of e-databases in the selected university libraries in North-Eastern Nigeria; hence users’ were moderately satisfied. The study recommended that University libraries  in North East zone, Nigeria, should intensify sensitization and orientation programmes to increase patronage of e-databasesby the users’;up-to-date and relevant e-databases should be subscribed in time in accordance with the universities’ programmes and Staff of University libraries in North East zone, Nigeria should assist library users’ in searching and retrieving relevant information through the e-databases.

Keywords: Utilisation, Electronic Databases, Users’ Satisfaction, University  Libraries, North East