Analysis of the relationship between work ethics and service quality - The commercial banks of the state of Tebessa as a model – -تحليل العلاقة بين أخلاقيات العمل وجودة الخدمة - البنوك التجارية لولاية تبسة نموذجا

Abstract

The study aimed to identify the components of work ethics and their impact on the quality of service in the commercial banks of the state of Tebessa. In order to achieve this, the researchers selected the study personnel from among the employees of the banks under study, from different functional levels, a questionnaire was distributed to them and its validity and reliability were checked, and the data was entered into the computer and processed using the statistical program spss. The study reached several results, the most important of which are: that there is a positive and high statistical relationship and effect between the dimensions of work ethics and the quality of banking service in the banks under study; Based on the results of the research, a set of recommendations was proposed aimed at increasing work ethics in enhancing the quality of banking service in the banks under study, the most important of which is working to consolidate the concepts of service quality among employees and include them within the work ethics charters.