Nurses' communication and patient satisfaction in a tertiary hospital in Benin City, Nigeria

Abstract

Nurses' communication of nursing care provision in tertiary health facilities and patient satisfaction are closely related. This has remained a yardstick for measuring success of the services provided in many health facilities.

This study investigated the influence of nurses' communication of nursing care on patient satisfaction in a selected tertiary health facility, in Benin City, Nigeria. The research design was cross-sectional survey. Multistage sampling technique was used to select a total of 420 respondents from the wards/five units of the hospital. A semi- structured questionnaire was used to gather data.

The mean age of the respondents was 38.6±10.5 years. Sixty-one percent (61%) were female, forty-two percent (42%) had secondary school education while ninety percent (90%) were Christians. Ninety percent (90%) of the respondents possessed high level of knowledge of nursing care. Majority of the respondents claimed that they were satisfied with the nursing care communication of nurses in terms of administration of prescribed drugs and rated their satisfaction as moderate. Slightly above half (51.4%) of the respondents claimed they were moderately satisfied. Chi-square results of the respondents profile and satisfaction with communication of nursing care provision by sex was significant (p< 0.0076).

The study recommended among others, that nurses' acquisition of relevant communication skills will be helpful in interactions between nurses and the patients during the period of admission. This will go a long way in ensuring patient satisfactory nursing care outcome in the tertiary health care facility.

Keywords: Patient Satisfaction Nurses' communication, Nursing care, Tertiary Hospital