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Assessment of clients' satisfaction with the PMTCT counselling service in Benin city, Edo state, Nigeria
Abstract
The PMTCT counselling service is an important entry point into the national
programme for the prevention mother-to-child transmission of HIV (PMTCT). This study assessed clients' satisfaction with the PMTCT counselling service provided at health facilities in Benin City, Edo State. The study design was a descriptive crosssectional survey. New ANC attendees were recruited from seven health facilities providing comprehensive PMTCT services in Benin City. Satisfaction with the counselling service was assessed using exit interviews. A total of 259 new ANC attendees were recruited for the study. Majority of the new ANC attendees (60.7%) were dissatisfied with the PMTCT counselling service. Satisfaction with the service was significantly associated with waiting time and the type of counselling received. Reducing waiting time for PMTCT counselling is crucial to improving client satisfaction.
programme for the prevention mother-to-child transmission of HIV (PMTCT). This study assessed clients' satisfaction with the PMTCT counselling service provided at health facilities in Benin City, Edo State. The study design was a descriptive crosssectional survey. New ANC attendees were recruited from seven health facilities providing comprehensive PMTCT services in Benin City. Satisfaction with the counselling service was assessed using exit interviews. A total of 259 new ANC attendees were recruited for the study. Majority of the new ANC attendees (60.7%) were dissatisfied with the PMTCT counselling service. Satisfaction with the service was significantly associated with waiting time and the type of counselling received. Reducing waiting time for PMTCT counselling is crucial to improving client satisfaction.
