Contributory Factors to Clients' Satisfaction in a Tertiary Antenatal Clinic, Plateau State

Abstract

Background: Utilization of antenatal care and maternity services is an important maternal health indicator. Increasing the proportion of mothers who are cared for in health facilities during pregnancy, childbirth and puerperium reduces the health risk to mothers and their children. Clients' satisfaction is paramount in this process. This study aimed at identifying factors that contribute to clients' satisfaction in a tertiary antenatal clinic in Plateau State.
Methods: This was a facility-based, cross sectional study where 100 clients of reproductive age (15-45 years) were selected using systematic sampling technique. Data was collected using a structured, interviewer-administered questionnaire that was pre-tested before administration. Prior to data collection, permission was obtained from the authorities of the hospital and informed concerned consent was gotten from each of the respondents. Data was analysed using Epi info software version 3.5.1
Results: Contributory factors to client satisfaction included their perception on number of Doctors at each clinic day (48% felt this was adequate), adequacy of their training (79% felt this was adequate), their working hours ( 80% of them felt this was adequate), the working environment (71% of the respondents felt the working environment was conducive), standard of equipment used (80% of them felt  the equipment used were standard) and antenatal care charges (76% felt the charges were adequate).The most statistically significant associationwas between the level of education and adequacy of the number of Doctors (p=0.0145).
Conclusion: Generally, majority of the clients were satisfied with manpower, material and management aspects of the antenatal clinic.