The building blocks of electronic records and information management framework for Malaysia public agencies: contexts and approaches

Abstract

Electronic Records and Information Management (e-RIM) framework is paramount for organizations in formulating strategies for managing, use, maintain and protect electronic records and information (e-RI). Since the existing frameworks are nearing to perfection (resulting in difficulty to achieve and implement), therefore inappropriate for adoption particularly by the Malaysia public agencies. The absence of an appropriate framework has hindered the public agencies from implementing the satisfactory e-RIM initiative. This paper seeks to develop a framework which is grounded on the concept of reasonableness rather than perfection. Prior to developing the framework, it is deem necessary to explore and understand the contexts underlying the e-RIM issues and problems and the criteria that manifest the concept of reasonableness. It is identified that people, organization, technology and processes are the interrelated contexts underlying the issues and problems in Malaysia public agencies while articulation of e-RIM vision, equilibrium and adaptability, rationale, practical, relevant and responsive are the criteria that manifest the concept of reasonableness. The contexts and criteria serve as the base for the proposed conceptual model of reasonable e-RIM framework for the study.

Keywords: electronic records; electronic records and information management; reasonableness, public agencies