Librarians' Demographic Variables and their Satisfaction with Service Delivery in Tertiary Institution in Cross River State, Nigeria

Abstract

This study sought to ascertain the influence of librarian's demographic variable and service delivery satisfaction in tertiary institutions in  Cross River State, Nigeria. The study was guided by three research questions. Survey design was adopted by the researcher for the  purpose of investigating and describing librarian's gender, attitude to work and perception to library resources and service delivery satisfaction. The population of this study comprised of 236 librarians (Professional and Para Professionals) in tertiary institutions in Cross  River State as obtained from the establishment Departments of the institutions as at 2016. Questionnaire was used for data collection.  Two hundred and thirty-six questionnaires were distributed, 228 was returned. The findings revealed that librarian's gender differences  do not influences service delivery satisfaction in the tertiary institutions. That librarian's attitude to work had no significant influences on  the service delivery satisfaction when matched with the tertiary institutions combination, while librarian's perceptions of library resources  significantly influenced the service delivery satisfaction in the studied institutions, in Cross River State, Nigeria. To this extent,  recommendations such as, tertiary institutions should form or reorganize library monitoring committees. These committees help in overhauling activities of academic and research libraries with a view to enhancing their service delivery. There should be an effective  communication system within the libraries. This is important because it enables librarians and indeed, all staff to beware of all activities  going on in the institution, especially suggestions on areas of improvement in service delivery.