Impact of Academic Library Services on User Satisfaction in Covid-19 Era: Case Study of Fatiu Akesode Library, Lagos State University, Ojo, Lagos State

Abstract

This study focused on the Impact of Academic Library Services on User Satisfaction in Covid -19 Era in FatiuAkesode Library, Lagos State  University. It is users' satisfaction that will ultimately determine if the library is fulfilling its mission. A total of 200 structured questionnaires were prepared and administered among the respondent which included Bachelor students and Postgraduate students of  Lagos state University who used the library between October 2020 and March 2021. Statistical methods were used to analyze the data  collected. It was discovered that among the services provided, Newspaper/magazine round table has the mean of 3.90, sample standard  deviation of 0.99, Regression  equation0.81x3+0.60,r² is 0.594,p-value 7.23E-26 and Rank 1. It has the highest impact on the users  satisfaction while lending of books with mean 3.43, sample standard  deviation 1.21, Regression equation0.31x2+2.73,r² is 12.6%,p-value  4.97E-05and Rank 5, it had the least impact on users satisfaction in the library. The model equation reveals that users are not satisfied  with lending of books largely because of Covid-19 protocols. It is recommended that the government need to improve on the funding of  E- library because it has potentials of increasing user satisfactory in the Covid-19 era.