Job Stressors and Emotional Exhaustion of Food and Beverage Employees of Selected Hotels in Lagos, Nigeria

Abstract

This study examines job stressors and emotional exhaustion, amongst hotel food and beverage employees in five selected hotels in Lagos, Nigeria. For developing an overview in this area, questionnaires were distributed to 44 food and beverage employees, with 88.6% effective response rate. The findings showed that multitasking of employees was the major cause of emotional exhaustion, job stress and burn out. The stressor during working hours include nagging boss, complicated guest, work overload, sexual harassment, long working hour and low income as reported by the respondents. The study identified the problems faced in the study area and recommended the ways of moderation through motivations, creation of enabling environment, training, recruitment of more hands and increment of salary.