Content Analysis of Selected Government Websites in Nigeria

Abstract

The content analysis of websites of 10 selected Ministries of the Federal Government of Nigeria namely: Justice; Education; Information & Culture; Finance, Budget & National Planning; Labour & Productivity; Petroleum Resources; Power, Works & Housing; Science and Technology; Interior; and Agriculture & Rural development were examined in a five-stage model content analysis. Information dissemination, communication/user interaction, transaction, integration and security were assessed for functionality, accessibility, usability and citizen participation. The results indicated that all the sampled Federal Government Ministries have well-developed websites that are functional or operational, user-friendly and easy to access and navigate. However, they suffer the drawback of insecurity, dissemination of out-of-date information, the low user-engagement level and lack of interoperability and connectivity. The lack of integration of the government websites made impossible synergy among the Ministries and thus makes the exchange of information online impossible and hence lead to inefficiency in the delivery of public service to the populace.