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A systematic review of digital technology adoption in small and medium-sized enterprises: implications for performance in developing countries


Romanus Lucian Dimoso
Dickson Utonga

Abstract

Small and medium-sized enterprises (SMEs) are crucial for economic development, yet they face resource constraints and regulatory limitations. The advent of digital technologies presents transformative opportunities for SMEs, enabling them to overcome traditional obstacles and enhance performance, growth, innovation, and social inclusion. This systematic review examines the impact of digital technology adoption on SME performance in developing countries. The study utilized a systematic search strategy to retrieve pertinent literature from electronic databases from 2017 to 2023. Results reveal that adopting digital technology enhances SME performance across the operational, financial, market, and customer relationship metrics. These findings have implications for policymakers and practitioners, emphasizing the importance of promoting digital technology adoption among SMEs through supportive policies, training, and infrastructure.


Journal Identifiers


eISSN: 2734-3316
print ISSN: 1597-9482