Effect of outsourcing as an emerging work pattern on organizational commitment and performance of employees in selected commercial banks in Owerri Imo State, Nigeria

Abstract

This study examined the effect of outsourcing on organizational performance and employee commitment in selected banks in Owerri. Related literature was reviewed and the Force Field Analysis model (FFA) was used as the theoretical framework. The study adopted a descriptive survey research design. Purposive, stratified and simple random techniques were used in selecting the sample. Taro Yammane formula was used to determine sample size of four hundred from the organizations for the collection of quantitative data and six management staff were purposively selected for the qualitative data. Data generated from the field were analyzed using frequency tables and simple percentages. Results from the study showed that outsourcing positively affected organizational performance. It was also found that employees manifested both affective and continuance commitment despite the emerging work trend and positively affected organizational performance. It was recommended that organizations should limit outsourcing while enhancing capacity building through constant training, build more of affective commitment, improve on leadership quality and style and improve general workplace environment to retain commitment and constantly improve on performance, set clear goals and communicate same to employees in an era that experiences change of business strategies to enhance performance.