Work-family role conflict and job performance among women bankers in the federal capital territory, Abuja, Nigeria

Abstract

This study examined work-family role conflict and job performance among female bankers in selected banks within the Federal Capital Territory, Abuja, Nigeria. To achieve this objective, the study made use of a sample of 920 female bankers from selected banks. It relied on the ―border crossing theory‖ as well as analytical tools such as the simple percentage, descriptive methods, Chi-Square (χ²) Statistical technique and a modified Service Level Agreement (SLA) model for data analysis. Based on this, the study revealed a strong relationship between work-family role conflict and low job performance among female bankers in Abuja. This is largely due to the fact that work-family role conflict generates some kind of stress and instability that further undermine the female banker‘s capacity to perform her daily tasks effectively. However, this relationship between work-family role conflict and low job performance is considered higher among women with more children and less spousal/family support or other forms of social support system. Based on these findings, the study recommends that there should be a clear separation of work and family role activities. This would create the psychological balance needed in both domains. On the part of the organization, banks should ensure that female staffs are not unduly overloaded with tasks that can lead to border crossing.

Keywords: Work-family, Role conflicts, Banking sector, Job performance, Abuja