Quality Assurance Culture in Niger Delta University: A Necessity for Enhancing Standards and National Transformation

Abstract

The study was a descriptive survey which sought to find out how well the operators of Niger Delta University understand and utilize some of the quality assurance culture indices in the management of the institution. A  sample of 660, which represented 50% of the entire population of 1333 (760 academic and 573 non-academic staff) was obtained through the  Simple Random Sampling Technique. Three research questions were  developed to guide the study, and the instrument for data collection was a questionnaire titled, “Perception of Quality Assurance Culture  Questionnaire” (PQACQ).The reliability coefficient was established at  0.74%. Findings revealed that operators of the system do not possess  most of the quality assurance cultural indices required to enhance quality  and standards in the University. This equally made it difficult for them to utilize the quality assurance culture required in the management of the
institution. It was therefore recommended that seminars/ workshops be organized to instil in management staff some of the cultural values of quality assurance, if the system must achieve the desired goal of quality improvement. Also, the study recommended the inculcation and effective assessment of the affective characteristics of pupils/students while still in school to prepare them for the world of work and others.