Staff Attitude and Service Delivery in University Libraries in Ogun State, Nigeria

Abstract

Service delivery in the university library is aimed at meeting the information need of users who make up the university community in order to achieve the objective of promoting learning and research. Services delivery of university libraries in the aspect of tangibles and reliability will bring satisfaction to the recognised need of the users. Staff attitude goes a long in library service delivery influences the patronage of the library resources. This study adopted survey research design. The study population comprised 80,247 of library users in university libraries in Ogun State, Nigeria. Krejcie and Morgan (1970) method was used to determine the sample size of 1,513. Stratified random sampling technique was used to categorize the universities into three (federal, state and private). Purposive sampling was used to select the respondent from the different universities in Ogun State. Self-structured and validated questionnaire was the instrument for the study. The instrument’s Cronbach’s alpha coefficient ranged from 0.724 to 0.826. The collected data was analysed using descriptive statistics (frequency, percentages, mean and standard deviation) and regression analysis. The findings of the study showed that library staff delivered quality services in university libraries in Ogun state, Nigeria to a high extent lookingat the tangible (Mean = 3.23, SD = 0.77) and reliability (Mean = 3.20, SD = 0.82). The findings showed that respondents agreed that the staff attitude in university libraries in Ogun State, Nigeria was positive with mean (x̅) = 2.89, SD = 0.93). The study further found out that the staff attitude had a significant influence on service delivery(R²= 0.253, β= 0.503, t = 18.411, p<0.05). The study therefore concluded that staff attitude had a significant influence on service delivery in university libraries in Ogun State, Nigeria. The study recommends that university library board and administrators should employ qualified library staff with the right disposition that can evaluation and assessment users need regularly, be compassionate to users need and display right disposition in any condition to users in order to increase patronage.