Library staff utilization of Information and Communication Technology (ICT) for service delivery in special libraries in north central Nigeria

Abstract

The study investigated ICT utilization for service delivery in special libraries in North Central, Nigeria. The study was guided by three objectives and relevant literature related to the study was reviewed. Survey research design was used for the study. The population comprised of one hundred and twenty-six (126) professional and para professional library staff in fifteen (15) research libraries in North Central Nigeria. But the sampled population for the study comprised of eighty three (83) library staff from eight (8) research libraries in the North Central Nigeria. Questionnaire was used for collection of data. Out of eighty three (83) copies of questionnaires administered, seventy six (76) copies were duly completed and the data collected was analyzed using descriptive statistics of frequency counts, percentages and mean score. The study revealed ICT facilities were available for minimal use for service delivery. Major problems hindering utilizations of ICT for service delivery in research libraries of the North Central Nigeria were those of ICT policy and in adequate funds. The study proffered recommendations.

Keywords: Special libraries, service delivery, North Central, ICT, Utilizatiion