Impact of work-induced stress on perceived workers' productivity in banking industry in Lagos State

Abstract

The study investigated the relationship among work-induced stress, job performance, psychological well-being and productivity of workers in banking industry in Nigeria. The study adopted survey research design. A Total number of 250 respondents were selected from old and new generation Banks using proportionate stratified sampling technique. The major instrument used in the study was a set of questionnaires titled work-induced stress and productivity scale (WISP). Four hypotheses were generated for the study. The finding of the study revealed that there was a significant relationship between work-induced stress and perceived workers' productivity. Also there was a significant relationship between work-induced stress and psychological welfare of the workers. A significant difference was not found in the perception of male and female respondents on the effect of work-related stress on psychological welfare. Finally, there was a significant difference found between the old and young respondents' perception of the effect of work-related stress on their productivity. Based on the findings of the study, it is recommended that organizational support system that could combat the physical, social and psychological effects of work-related stress on workers' productivity should be provided at workplace. Also, industrial counseling services need to be introduced in all work organizations in order to provide therapeutic services that tend to reduce effects of work-related stress on workers' health and welfare.

IFE PsychologIA Vol. 14(1) 2006: 15-25