Computer-Mediated Communication Technologies (CMCTs) and User's Job Satisfaction

Abstract

This study investigated the effect of Computer-Mediated Communication Technologies (CMCTS) on user's Job Satisfaction. The Job Description Index (JDI) was used to measure participants' level of Job Satisfaction. A total of 300 participants (186 males, 114 females, 148 CMCTs users, 152 non-users, 141 senior staff and 159 junior staff) drawn from five (5) Organisations in Port Harcourt Nigeria, that use CMCTs were used in the study. The major instrument of data collection was the questionnaire. ANOVA statistics was used for the analysis of data. The study concluded that CMCTs usage has significant impact on Job Satisfaction (P<.001). This means that CMCTs user and non-users differ somewhat in their levels of Job Satisfaction - CMCTs users were more satisfied with their job than non-users. On the other hand the study found out that gender does not affect user's Job Satisfaction while job status has significant effect on Job Satisfaction - those with high job status were more satisfied with their job than those with low job status (P<.001). These results imply that organizations necessarily should, in their choice and implementation of CMCTs, seriously consider their impact on the individual worker.


IFE Psychologia (2002) 10(1), 100-113