Effects of commitment, justice and empowerment on organisational citizenship behaviour and turnover intent among Nigerian bankers

Abstract

This study examined the interaction effects of attractive commitment, psychological empowerment and procedural justice on organisational citizenship behaviour and turnover intent in First City Monumental Bank PLC. Eight hundred and eighty five (885) bank workers were sampled across six geo-political zones in Nigeria. A battery of test was used to elicit their opinions viz: turnover intent scale, psychological empowerment questionnaire, and organisational citizenship behaviour questionnaire. The research was a 2x2x2 factorial design. The generated hypothesis was tested using Multiple Analysis of Variance (MANOVA) and 2-Way Analysis of Variance. Scheffe’s post-hoc analysi was used to know the direction of the findings. Results shown shown that affective commitment, procedural justice, and psychological empowerment had significant interaction effects on organisational citizenship behaviour and turnover intent (Pillai’s Trace = .108, F (2, 876) =52.838, p< .01, η²=.108). Results were discussed in line with hypotheses. It was recommended that encouraging organizational citizenship behavior would not only reduce turnover intent, but also helps in retaining top staff of the banks, enhances overall work performance, and strengthens bank consolidation.

Keywords: Affective Commitment, Organisational citizenship behavior, Psychological empowerment, Procedural justice, Turnover intent.