Patients Satisfaction with Nursing Care in a Maternity Unit in South-Western Nigeria: Relationship with Self Esteem

Abstract

The purpose of health care institution is to satisfy the health care needs of their patients. Measuring patient satisfaction has improved services provided by health care institutions. Among factors that influence patient satisfaction, selfesteem of the clients has not received much attention in research. The aim of this study was to assess patient satisfaction with nursing care in a maternity unit and its relationship with self-esteem. A descriptive cross-sectional study in which 100 women were interviewed at the immunization clinic of the Wesley Guild Hospital within six weeks post-delivery was used. Respondents completed socio-demographic questionnaire, the modified La Monica-Oberst Patient Satisfaction Scale (LAOPSS) and the Rosenberg Self Esteem Scale. The mean age of respondents was 29.9 years while mean satisfaction score was 97.98 (SD- 15.3; Range-79) with mean self-esteem being 30.15 (SD-6.59; Range-38). Factors associated with higher levels of patient satisfaction were having tertiary education, having 1-3 children, being employed, higher income, higher levels of self-esteem and longer duration of hospital stay. Predictors of patient satisfaction were self-esteem and duration of hospital stay. Self-esteem of women has a strong influence on their satisfaction with nursing care in maternity units. Measures towards enhancing their understanding of the care given to them and promoting their self-esteem are strong components of improving their satisfaction with nursing care

Key words: Patient satisfaction, Self-esteem, Nursing care, Maternity