The Impact of Automated Teller Machines on Customers’ Business Transactions in Selected Banks in Minna Metropolis, Niger State

Abstract

This study was carried out to determine the emerging impact of Automated Teller Machines an off-shut of ICTs on Customers’ Business Transactions in selected banks in Minna metropolis, Niger state. It was a survey research. Four research questions were raised and answered using the results of analysis of the data obtained. The instrument used for data collection for the study was a validated researcher made questionnaire tagged “Emerging Impact of Automated Teller Machines on Customers Transactions Questionn aire (EIATMCTQ)”, with a reliability index of 0.68. One hundred and fifty (150) respondents were drawn randomly from the selected banks. Each of the participating banks donated ten (10) staff while twenty (20) customers were also randomly drawn among the investigated banks in the study. The participating banks selected for the study were the First Bank of Nigeria PLC, the Guaranty Trust Bank PLC, the Intercontinental Bank PLC, the Skye Bank PLC and the Unity Bank of Nigeria PLC respectively from the Minna metropolis Based on the observations made, it was concluded that there is significant impact of the automated teller machines (ATM) on customers daily business transactions. The study also revealed that Bank customers now prefer the use of ATM more than the counter–face to face transaction. However, the study also identified certain threats against ATM use in some ways. The study concluded by recommending that the ATM should be fortified with better security arrangements, in future and , that customer shoul d be well acquainted/educated continuously on how best to use the ATM wherever need arises to do so.

Key Words: Automated Teller Machine (ATM), Information Communication Technology (ICT), E-Transaction, E-Banking, Financial Networks.