Servicom in the user services of federal univerisyt of technology, owerri (futo) library

Abstract

This paper defines SERVICOM and its brief history; Services and User Services of a library and gives insight on how the FUTO User Services serves the public in line with SERVICOM demands which leads to the purpose of the study and the review of related literature. It goes on to highlight the methodology used: questionnaire and oral interview, discusses the analysis of the data using counting, tables and simple percentages. Finally, the conclusion and recommendations on how best to serve her users, for example by commending the automation and provision of Internet services and urging them to go on and automate all her services.

Key words: SERVICOM, User, Services, Univeristy, Library