Evaluation Of Delta State E-Government Website

Abstract

The study evaluates Delta state government website by adopting the method used since 2001 in evaluating national government websites. The questionnaire and web survey techniques were adopted for this study. The data from the questionnaire was analyzed using statistical package for social sciences (SPSS) and the results compared with the direct web survey findings. Results showed that though the website is fully accessible by the general public(at an impressive and commendable moderate speed of 30seconds) with rich information content, citizens cannot interact fully with government because the method of contact, like email is not fully executable. Also, the website contains what the government want the citizens to see rather than what the citizens want to see, hence not citizen-centric. Recommendations for making the website more valuable to the citizens included the redesign of the website to conform with the globally accepted features.

Keywords: citizen-centric, survey, adopting, executable, accessible

The Information Technologist Vol. 5 (2) 2008: pp. 80-90