Factors influencing ICT utilization for service delivery in special libraries in north central Nigeria

Abstract

The study investigated factors influencing the utilization of information and communication technology (ICT) for service delivery in special libraries in the Federal Capital Territory, Abuja. The study was guided by three hypotheses. Survey research design was used for the study. The population comprised of one hundred and twenty-six (126) professional and para professional staff in fifteen (15) research libraries in North-Central, Nigeria. But the sampled population for the study comprised of eighty three (83) library staff from eight (8) research libraries in North Central Nigeria. Questionnaire was used for data collection. Seventy-six (76) copies of questionnaire were completed and returned. Pearson Products Moment Correlation (PPMC) was used to test the null hypotheses. The study revealed that the influence of library staff perceived usefulness and attitude on their intention has significant influence on their utilizations of ICT for service delivery in research libraries studied but the influence of library staff perceived ease of use on their intention has no significant influence on their utilization of ICT for service delivery in special libraries studied. On the basis of the research findings some recommendations were made.

Keywords: I.C.T., Utilization, Services, Special, Libraries