Assessment of user satisfaction with library services in tertiary institutions in Akwa Ibom State, Nigeria

Abstract

The main objective of this study was to determine the relationship between library services and user satisfaction in tertiary institution libraries in Akwa Ibom State, Nigeria. Survey research design was considered appropriate and adopted for the study To achieve the purpose of the study, two hypotheses were formulated to guide the study. Literature review was done according to the two variables involved in the study. Samples of one thousand, (1000) respondents were randomly selected from the tertiary institutions under study. The selection was done through stratified and a simple random sampling technique. A four point likert type questionnaire was the instrument used for data collection. The reliability estimate of the instrument was established through the Cronbach Alpha reliability method. Pearson Product Moment Correlation Analysis was employed to test the hypotheses for the study at .05 level of significance. The findings revealed that, lending services and study facilities services, significantly relate with user satisfaction of library services in tertiary institution libraries in Akwa Ibom State. Based on these findings, it was recommended that library authority should endeavour to procure more current and relevant materials in all disciplines in tertiary institution libraries in order to meet the informational needs of users.

Key Words: User, Library, Satisfaction, Services, Tertiary, Institution