Knowledge management roles of librarians for transformative user centred services in university of Nigeria, Nsukka library

Abstract

The study was designed to provide an understanding of the knowledge management roles of librarians in the transformations of the University of Nigeria, Nsukka Library through the provision of user -centred services. It was based on a descriptive s urvey approach and questionnaire was the main instrument for data collection supported by interviews. The population of the study consisted of 48 professional librarians currently working at the University Library. Data collected were analyzed using desc riptive statistics and repression analysis. It was found that the KM roles of librarians consisted of the knowledge processes or activities in identifying the needs of users, capturing knowledge resources to meet those needs, organizing knowledge resource s available in the library for their academic work or research. It was found that for librarians to play their KM roles successfully, the University Library leadership must provide the support, create atmosphere for top down communication and encourage or ganizational learning. Based on the findings, some recommendations were made.

Key Words : Knowledge, Management, Librarians, Services, Users, University, Library