Interpersonal Conflicts In Ghanaian University Libraries

Abstract

The paper reports on the results of a survey that identified the sources responsible for interpersonal conflicts in university libraries in Ghana.
The case studies of three university libraries in Ghana are presented. A sample size of 150 was chosen from a population of 321 staff members to conduct the survey. Results indicate that personality differences, superior/subordinate relationships, power struggle and competition are responsible for interpersonal conflicts in Ghanaian university libraries.
It then makes recommendations on how to manage the various types of interpersonal conflicts within university libraries.

Keywords: Interpersonal Relationships, Conflict Management, Library Conflict, Academic Libraries

Ghana Library Journal Vol. 19 (2) 2007 pp. 25-40