Application Of Information Communication Technology (Ict) In General Office Administration

Abstract

Information Communication Technology has enhanced the daily office routines and had even contributed to their effectiveness and accuracy when handling administrative duties. This study focuses on how Information and Communication Technology has improved the method of office administration in the present dispensation.  This study has proven that new technologies remain important for the improvement of performance in organisations. The study had already seen the usefulness of ICT in administration. This study is advocating for possession of standard and befitting ICT skills that will lead to the effective and efficient information processing, storage and dissemination of information in all works of life, for which usefulness is not limited to private and government establishments. This study recommends increasing awareness of administrators towards ICT tools such as smart phones, faster Windows operating systems (e.g. Windows 10), laptops and tablets for effective use in word processing, database management, desktop publishing, micrographic, reprographic, emailing, scanning, graphics and office communication. It also recommends that administrative staff should possess and keep improving on their ICT skills for efficient and effective discharge of administrative duties. Our findings from this research show that ICT makes collaboration much easier among administrators. Administrators who are not physically present in the office can communicate more easily and their duties can go unhindered; we cannot bridge activities as a result of distance from office because ICT will make communication to be a continuous process. Businesses can maintain accurate records of their communication, transactions, and interactions by using ICT tools such as databases or accounting software.