Mediating Role of Knowledge Management between Human Capital and Organizational Resilience of Commercial Banks

Abstract

Over the past few years, it has increasingly been recognized that lack of resilience to dynamic and turbulent business  environment is a serious business problem, especially in the financial institution sector of Nigeria during the global  pandemic of COVID-19. Lack of organizational resilience to the health pandemic had resulted in a range of negative  business outcomes and causes of a decline in competitive advantage. The focus of this research is to investigate the  function of knowledge management in mediating the relationship between human capital and organizational resilience  in Nigerian commercial banks during the worldwide COVID-19 pandemic. A cross-sectional study design was utilized to  randomly choose 313 senior managers from Nigerian deposit money banks. The collected data were analyzed using  Partial Least Squares Structural Equation Modeling (PLSSEM). Human capital and knowledge management have a  strong direct association with organizational resilience, according to the findings. Also, this research shows the function  of knowledge management in moderating the relationship between human capital and organizational resilience of  commercial banks in Nigeria. The findings provide a stronger insight into how commercial banks in Nigeria use human  resources and knowledge management. As a result, financial institutions will be able to make informed decisions about  how to integrate and apply knowledge management strategies. Furthermore, no studies have been conducted known to  the researchers on how businesses' intangible resources and competencies, such as human capital and knowledge  management, generate organizational resilience, with knowledge management serving as a mediating component.