A systematic review of Mobile Intelligence System adoption by Micro Entrepreneurs in South Africa

Abstract

To uncover the influencing factors that impact the adoption of MoIS by Micro entrepreneur and the
challenges they face throughout the adoption process, an investigate into the micro-tasked embodied
within the adoption process was conducted through the review of existing literatures on MOIS adoption.
To achieve this, a qualitative research approach was used consisting of systematic review to scoop
related literatures from diversified and robust database systems related to Micro entrepreneurs operating
in different industries and particularly in South Africa. The paper selection process followed a
multifaceted stage with the first stage having an overwhelmingly total of 1 439 papers from four
prestigious databases, namely Science Direct, IEEE Xplore, Springer, ACM Digital Library using the
North-West University Library portal. With further pruning using various inclusion and exclusion criteria,
a total of 180 papers were selected for the review in the second stage. The third stage of selection sees
the application of various logical operators to keywords and year of publication. The outcomes of the
literature analysis reveal that the primary factors affecting the adoption of MoIS by Micro entrepreneur
in South Africa are the high costs of MoIS devices and applications, insufficient skills and expertise,
and the perceived complexity of the technology. Furthermore, the adoption process is plagued by
resistance to change, limited resources, and a lack of support from stakeholders. Our study concludes
that there is a need for further education and awareness about the benefits of MoIS and for the
development of more affordable and user-friendly MoIS solutions for Micro entrepreneur business
owners. These findings have significant implications for Micro entrepreneurs’ MoIS solution providers,
and policymakers, and can contribute significantly to the literature on MoIS adoption by entrepreneur
globally.