The impact of service providers in the development of the employees’ skills in the government institution

Abstract

The impact of service providers in developing employees’ skills is very important in anorganisation as it is one of the fundamental returns on investments for the organisation. Theimpact of service providers in developing employees’ skills is very important as it is one of thefundamental returns on investments for the organisation. This study contributes to a body ofknowledge (human capital knowledge base) by assessing current skills transfer from serviceproviders to employees. This assessment outcome will help to determine skills policy that canbe replicated at other government departments. The aim was to assess the impact of serviceproviders in the development of the employees in the government institution lot of money and resourceare invested to ensure that employees obtain required competencies. Therefore it is imperative to assessthe impact of service providers. Quantitative method was adopted in its collection of data from employees who responded in a questionnaire. A sample of 75 employees was drawn from thepopulation and the results were analysed using SPPS version 25. The consultants hadknowledge of the project. Consultant/s industry experience or project experience had a positiveeffect on the skills transfer. The paper recommends that the public institutions to develop askills transfer policy. It further recommends clear communication strategies to employees priorto implementation.