Public Service Reform, Accountability and Records Management: A Case Study of Tanzania

Abstract

Well-established records management systems in public sector
organisations may force public servants to be accountable, transparent
and have high integrity in their decisions and actions. Improved
quality and availability of information provides the foundation of
improving service delivery, which is the prime objective of the Public
Service Reform in Tanzania. Starting with tracing the development of
records management in Tanzania during the German colonial period,
the article demonstrates that most countries have acute problems
when it comes to managing their current and semi-current records. In
Tanzania, the Public Service Reform led to the improvement of
records management practices.