Trustworthiness of digital records in the public sector of Zimbabwe

Abstract

The increasing reliance on digital records in the public sector of Zimbabwe has necessitated the implementation of comprehensive measures and policies to ensure their trustworthiness. This paper seeks to investigate the measures put in place to ensure the trustworthiness of digital records in the public sector of Zimbabwe. The focus was on the authenticity, accuracy and reliability of digital records in the public sector of Zimbabwe. A qualitative research approach was employed, combining interviews and observations to collect data. The study revealed gaps in the public sector of Zimbabwe in ensuring the trustworthiness of digital records. These gaps were the failure to capture metadata, inadequate digital records security control mechanisms, lack of electronic documents and records management systems (EDRMS), inadequate records management and information and communication technologies (ICT) skills among records professionals and inadequate legal frameworks and policies for managing digital records. Furthermore, the findings revealed that the trustworthiness of digital records is directly influenced by authenticity, accuracy and reliability. The study found that public acceptance of digital records depends on trust and confidence. As a result, it suggests implementing effective legislation, policies, training programmes and resources to ensure proper management of these records. This research aided in establishing a robust digital records management system in Zimbabwe's public sector, aligning it with international standards and best practices.