Towards a framework for e-records readiness in support of e-government in eSwatini

Abstract

This article is based on a study whose aim was to develop a framework for the effective management of e-records as a facilitating tool in support of e-government. The IRMT (2004) E-records Readiness Tool was adapted and used as the analytical framework for this study. This tool is designed to assist organizations to benchmark themselves and to determine where they stand with respect to the management of electronic records. The study mainly used the quantitative research approach, exploiting a survey that utilized a questionnaire as a data collection instrument. The quantitative approach was however complemented by the qualitative approach which utilized observation and interview techniques. Using both quantitative and qualitative approaches made it possible to triangulate and validate the findings. The unit of analysis was Eswatini government ministries, with a survey design involving all 18 the government ministries. The target study participants comprised the Directorate of Eswatini National Archives, the Directorate of Computer Services, the Directorate of E-government, Registry staff and the action officers. The results revealed that the level of e-records readiness in the government ministries is at an infant stage and that opportunities for increasing the depth of e-records readiness exist that require resolve. There was evidence of an irresponsive, weak, and disjointed legislative and policy framework on e-records; lack of contemporary records management skills; slow progress in the implementation of envisaged electronic document records management systems (EDRMS) and low capacity building among records management staff. Among other recommendations proffered is a useful e-record readiness framework that could enhance the management of e-records and spur the e-government drive Eswatini.