The implementation of public relations practices in the case of the Amhara region tourism and culture bureau

Abstract

This study investigates the operational dynamics of the public relations department within the tourism and culture bureau of the national and regional state of Amhara. Using qualitative research, the study adopted a case study research design. Data was collected based on individual interviews, document analysis, and observations. The study complemented a three-hour interview session with the department's coordinator with document analysis from a website and observational data gathered from the bureau's surroundings. This study employed two-symmetrical communication and relational management theories as theoretical frameworks. Through the analysis of interview responses and scholarly insights, the study underscores the pivotal role of public relations in organizational effectiveness, particularly with regard to tourism promotion and stakeholder relations. The observed practices within the culture and tourism bureau of the Amhara national regional state reveal a robust and strategic approach to public relations management, aligned with established academic perspectives. The analysis highlights the comprehensive strategy of the bureau, focusing on stakeholder engagement, strategic communication, evidence-based decision-making, and commitment to continuous improvement. The data obtained from the document, which is the website of the tourism and culture bureau of the national regional state of Amhara, demonstrated that traditions, cultures, and tourist attractions are depicted differently with clear, concise justification as well as pictures that attract tourists. Furthermore, these public relations department practices position the bureau favorably to achieve its objectives and drive tourism growth within the national regional state of Amhara. The study recommends that the public relations department of the said organization should keep up its task and improve issues like professionalism and interactivity in the age of new media.