Influence of User Characteristics on the Effectiveness of LGAs’ Human Resource Information System in Tanzania

Abstract

The implementation of the Human Resource Information System (HRIS) in Local Government Authorities (LGAs) in Tanzania aimed at addressing shortcomings of methods in managing employee’s information. The shortcomings primarily involved outdated data concerning civil servants. This study explored how user characteristics impact the effectiveness of HRIS in Tanzanian LGAs, specifically focusing on information timeliness, completeness and accuracy. The study covered Mwanza, Arusha, Dodoma, Morogoro, Iringa and Kagera Regions. A questionnaire and an interview guide were used for data collection from 213 participants sampled form 249 HR stakeholders. A total of 201 respondents participated in the study. An ordered logistic regression model was employed for data analysis. The findings revealed that user characteristics such as IT skills, commitment and experience have an influence on the HRIS effectiveness.  Therefore, it is crucial to prioritize IT skills training to foster commitment among HRIS staff and promote knowledge sharing among in order to ensure successful implementation of HRI within the LGAs.