Effect of non-monetary rewards on employees’ performance in Mount Meru Referral Hospital in Arusha, Tanzania

Abstract

The purpose of the study was to examine the effect of non-monetary rewards on employees’ performance in Mount Meru Referral Hospital in Arusha, Tanzania. The sequential parallel design was employed to carry out the study. The target population was 355 while the sample size was 188 which included 8 managerial workers and 180 non-managerial employees of the hospital. Questionnaire and interview guide were used for data collection. The quantitative data was analyzed using both descriptive and inferential statistics while the qualitative data was thematically analyzed. The study established that non-monetary rewards such as employee recognition, training, development, employee independence and flexible work schedules have a positive effect on the employees’ performance. The practice of flexible working schedules currently in place in the hospital needs to be retained for effective job performance to be realized. The management of the hospital should get employees trained and re-trained so as to enhance their performance in terms of service delivery to patients.