Studies on e-transaction using the technology of automatic eller machine by bank customers in north west geographical zone of Nigeria

Abstract

E-transaction is becoming prominent in banking operations in Nigeria with more Banks adopting
this technology, in order to provide the growing population of customers with fast, accessible reliable and quality services; this paper analyses the attitude of customers toward the deployment and usage of Automatic Teller Machines (ATMs) in Kano, Katsina and Jigawa States of Nigeria. Questionnaire survey was used to collect information from the respondents the data was analyzed using descriptive statistical techniques. The study revealed that the level of adoption of this
technology is high among the middle aged respondents compared to the aged. By enhancing the deployment of proprietary hardware, software and communication protocol platform of adequate quality greater number of people might use ATMs because of the convenience and accessibility offered by the usage of this new technology.