Adoption and use of a university registration portal by undergraduate students of Bayero University, Kano

Abstract

The impact of Information Technology (IT) has continued to increase in all aspects of our lives; there has been increasing interest in research on the factors that explain user acceptance of new technology. Venkatesh combined eight of the most popular models to formulate a new model, called the Unified Theory of Acceptance and Use of Technology (UTAUT), which since then has become one of the most prominent models. This paper tries to validate a modified UTAUT model for the Bayero University, Kano. Students’ registration portal which every university student has to use at the beginning of every academic session was used to test the model. Three hundred and sixty eight valid questionnaires were used to validate research model which comprises five constructs in the modified model namely: performance expectancy (PE), effort expectancy (EE), social influence (SI), facilitating conditions (FC) and anxiety (AX). In order to evaluate the internal consistency, convergence and discernments validity, confirmatory factor analysis (CFA) is run on the measurement model and the values of Average Variance Extracted (AVE),  Composite Reliability (ρc), and Cronbach's Alpha (CA) are found to be satisfactory. The data collected is analyzed using structural equation modeling techniques. Three major constructs of the model - performance expectancy (PE), effort expectancy (EE) and social influence (SI) – are found to be insignificant determinants of  registration portal usage, showing that there are a number of systems that may neither fit into the UTAUT nor UTAUT2 models because of their special  characteristics.

Keywords: IT, myBUK, UTAUT, University registration portal, Structural Equation Modeling