Factors Influencing Users’ Satisfaction in Public and Private Estate in Lagos, Nigeria

Abstract

The study was a post-occupancy evaluation aimed at weighing occupants' satisfying factors in selected private and public residential estates; questionnaire administration was employed; and housing variables were identified from previous studies. Extracted from the representative sample table developed by “The Research Advisors”, 346 respondents were administered with questionnaires; the response rate was 285. The mean score was used in weighing occupants' satisfying factors in the estates. Generally, the private housing estate residents were found to derive better satisfaction from the physical and social elements than the residents of public housing estates. Recommendation is that, building projects for low and middle-income earners should accord priority attention to “shopping malls, educational, recreational, healthcare facilities and other public infrastructure; in addition to routine maintenance of facilities, regular collection of refuse, constant supply of water and electricity in the estates; as well as promotion of incremental construction.

Keywords: housing, public, private, satisfaction, users