Investigating the challenges (gaps) that hamper the achievement of effective procurement systems to achieve an excellent quality service

Abstract

This research examines the impediments and challenges that undermine the realisation of efficient procurement systems to deliver high-quality services within Ghana's public sector. The study seeks to identify and analyse the existing gaps in the procurement processes, focusing on understanding the factors hindering the attainment of excellence in service delivery. A comprehensive investigation encompassing qualitative and quantitative research methodologies aims to shed light on the intricacies surrounding procurement practices in the Ghanaian Public Sector.
The research will explore critical dimensions such as regulatory frameworks, institutional capacities, stakeholder engagements, and technological advancements to uncover the multifaceted challenges contributing to the shortcomings of procurement systems. By gaining insights into these challenges, the study aims to provide actionable recommendations for policymakers, practitioners, and stakeholders to enhance and streamline the procurement processes. Ultimately, this research aspires to improve public service quality in Ghana by addressing the identified challenges in the procurement domain.