Challenges of outsourcing private security in Tanesco Arusha Region

Abstract

This study seeks to examine the challenges of outsourcing private security in Tanesco, Arusha Region. This study adopted a quantitative research design. A total sample of 43 TANESCO officials were included in this study. Questionnaire was used in this study. It is concluded that high-quality outsourced services can improve operational continuity, enhance customer satisfaction, and contribute to cost efficiency. On the other hand, poor-quality services lead to disruptions and additional financial burdens, demonstrating the necessity for strategic planning and effective oversight in outsourcing arrangements. High-quality services lead to operational efficiency, customer satisfaction, and reduced operational risks. Conversely, poor-quality services result in inefficiencies, increased costs, and reputational damage. It is recommended companies (like Tanesco) should strengthen Vendor Selection Processes, use rigorous criteria to select vendors, ensuring that they have a proven track record of delivering high-quality services. Insisting of effective criteria for selecting vendors, focusing on their track record of quality, reliability, legal, financial and compliance with industry standards. Regular assessments of vendor capabilities and references from previous clients should also be prioritized. Companies should not only include Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) in contracts to ensure accountability and measurable outcomes but should equally define penalties for non-compliance and incentives for exceeding service quality benchmarks.